Venue Expert and High-End Customer Experience ConsultantTo Support Your Growth Goals
Experience is Key. People are at the heart of every great experience.
For businesses who value their customers and their teams.For leaders & business founders.
I love nothing more than supporting others to experience life and business on their terms and specialise in helping businesses create the ultimate customer experience for commercial success.In Business and In Life.
I’m a venue expert supporting property and landowners with making sustainable profit from their land, often in the wedding and events industry.
I’m also a high-end customer experience consultant working with business leaders across a range of sectors to create and fine tune true customer experience for results.
Who Do I Work With?
Who do I work with?
Action-takers and high achievers
High-end businesses who value customer experience
Companies and their teams on how to deploy high end customer experience
Brave custodians and preservers of heritage property
Ambitious leaders of exclusive and characterful wedding venues
Resourceful farm and landowners protecting and securing their futures
Diversified revenue creators
Wedding and event sales growth seekers
Luxury holiday lettings providers
Luxury brands with a focus on customer experience
Travel companies from accommodation to concierge & travel services
Customer Experience Consultancy
We are in an experience economy, where brand loyalty and experience is more important than ever. Using the Chandler 3 phase AID Methodology (Analysis, Ideas, Deployment), we can help:
Conduct customer experience reviews for your business
Map your end to end customer journey
Design and develop brand strategy for your high end customers
Optimise current and future sales & revenue performance
Marketing & Pricing
“Happy Customers Spend More”– And your happy customers start with your staff.
Our global experience includes:
Turning your staff into brand ambassadors
Develop training content
Delivery of Staff training
Mentoring & Coaching
Conducting innovation workshops
PROVEN RESULTS
From Our Clients
We now have an excellent springboard from which to launch our business and already have enquiries flooding in. Kelly continues to advise us, when necessary, and is always there for us if we have any concerns.
We couldn’t have wished for a more inspirational mentor...
Sam and Serena Ross-Skinner
WARMWELL HOUSE
It has been such an enjoyable experience working with Kelly, she exudes such excitement and genuine love for the wedding industry! Our team session was a fantastic way to refresh and regroup ahead of an extremely busy summer season, bringing new tips and ideas for future growth and development. We can not recommend enough how valuable it can be to bring a fresh set of eyes to your business, and we look forward to keeping touch!’
Hannah Watson
Larchfield Estate
When we met Kelly at a wedding conference, we knew we’d struck gold! Everything that she’s asked us to do that we have actioned and put into place has really started paying dividend. We couldn’t be more grateful. I really hope that we have a long ongoing working relationship with Kelly and that she’ll enjoy it as much as we do. I know it can be a considerable investment but when the time is right and you can do it I would highly recommend that you do. You will not regret it, it will pay back tenfold.
Allanah Bourne-Arton
Riverside Yorkshire
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