Kelly spent a day training our entire customer facing team alongside the owners. This time was invaluable as we managed to overcome many issues that had previously belonged in the "too hard" basket as we had failed to fully recognise their importance in the sales outcomes.

Another hugely valuable outcome of this day was to appreciate each team members value to the Fort and gain better understanding of the extensive nature of their roles within the team. Having every member present has proved essential as we commence rolling out the action plan developed after Kelly's workshop as the team recognise the need to change to continue being successful. As a result of our work with Kelly, we have managed to freshen and modernise our offering. We have noticed a considerable upturn in conversion rate with 50% of visiting couples now booking the Fort (previously this was more like 20%). This resulted in achieving our best sales month in the history of Polhawn Fort one month after Kelly’s training. As a result of this increase in bookings we received deposits of £30,000 above our sales targets which negated any reservations we had about the cost of instructing Kelly.