{"id":2139,"date":"2018-05-07T09:30:25","date_gmt":"2018-05-07T08:30:25","guid":{"rendered":"http:\/\/www.kellychandlerconsulting.co.uk\/wedding-consulting-blog\/?p=1436"},"modified":"2021-02-02T13:13:56","modified_gmt":"2021-02-02T13:13:56","slug":"wedding-season-survival-tips","status":"publish","type":"post","link":"https:\/\/www.kellychandlerconsulting.co.uk\/wedding-consulting-blog\/wedding-season-survival-tips\/","title":{"rendered":"Wedding Season Survival Tips"},"content":{"rendered":"<p class=\"p1\">As the summer wedding season gets truly underway, I understand just how hectic and overwhelming it can be to juggle multiple clients\u2019 demands as a busy venue and a successful wedding team.<\/p>\n<p class=\"p1\">I know that the start of the season is often the most challenging, as you have the full summer\u2019s clients ahead. All asking questions, checking details, updating details, rechecking questions and let\u2019s face it looking to you for reassurance and guidance to calm the nerves. <span class=\"Apple-converted-space\">&nbsp; <\/span>As a wedding planner I could always set my calendar to about 6 weeks out of each and every wedding celebration where my bride or groom (or both) would have a wobble about something wedding related, no matter how organised and on top of it we were. I hear you and I\u2019ve been there.<span class=\"Apple-converted-space\">&nbsp; <\/span>So I thought I\u2019d dedicate this post today to some tried and trusted strategies on how to take the lead with your client relationships. Whether in wedding season or not, these are powerful strategies to have you taking control and guiding your couples so that you can juggle your workload without burnout.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1447\" src=\"https:\/\/www.kellychandlerconsulting.co.uk\/wp-content\/uploads\/2018\/05\/2018-04-23_0002.jpg\" alt=\"'Stress' written in red pencil | Do To List on a tablet | Kelly Chandler Consulting\" width=\"655\" height=\"231\"><\/p>\n<p class=\"p1\"><b>TRAIN THEM <\/b><\/p>\n<p class=\"p1\">Ultimately, you want to fill your couples with confidence so that they&#8217;re relaxed and follow your lead, reassuring them that you&#8217;ve got it covered. The best way to do this at each point in their journey is to ensure you give them plenty of information to help them go off and plan with confidence and report back to you in suitable timeframes.<\/p>\n<p class=\"p1\">Some example documents to give them:<\/p>\n<p class=\"p1\"><b>Process Explanation<\/b> \u2013 when they book, explain key dates\/timeframes for things like menu tasting, the meeting with you to run through the schedule, the handover meeting for the day and roughly when those will take place.<\/p>\n<p class=\"p1\"><b>Frequently Asked Questions<\/b> \u2013 do you have a document that you regularly add repeated questions into and send this out to all couples upon confirmation of their wedding and at time intervals, say every 6-months of their planning?<\/p>\n<p class=\"p1\">Questions such as: Are candles allowed? What size are your dining tables? What do the chairs look like? Where can we throw confetti? What can you offer suppliers to eat and at what price?<span class=\"Apple-converted-space\">&nbsp; <\/span>can all be included here.<\/p>\n<p class=\"p1\">When you suffer from email overload, asking questions that you know are included in your FAQS you can politely remind them to look at the document and reattach it, saving you time retyping. Your couples should get the implicit message for the next time to check that document (but do keep it friendly). We know that we all often ask for info to be repeated at some point or another, it\u2019s only human!<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1446\" src=\"https:\/\/www.kellychandlerconsulting.co.uk\/wp-content\/uploads\/2018\/05\/2018-04-23_0003.jpg\" alt=\"Frequently asked question typed copy under a microscope | Kelly Chandler Consulting\" width=\"655\" height=\"437\"><\/p>\n<p class=\"p1\"><b>BEATING COMMUNICATION OVERWHELM <\/b><\/p>\n<p class=\"p1\">I certainly know what it\u2019s like to be overloaded with emails from certain clients \u2013 I had one groom many years ago now count how many emails his bride had sent to me over the course of the planning and he mentioned it jokingly in his speech<span class=\"Apple-converted-space\">&nbsp; <\/span>&#8211; it was 4000! <span class=\"Apple-converted-space\">&nbsp; <\/span>If I knew then what I know now, we would have reined this in.<\/p>\n<p class=\"p1\">So how do you handle it when the emails keep flowing?<\/p>\n<p class=\"p1\">It\u2019s important to take control. I\u2019m all about impressive customer service but there are limits and unfortunately the speedier you reply to one-off emails the more of a pattern and expectation this sets.<\/p>\n<p class=\"p1\">Have you thought of trialing a 30-minute catch-up phone or Skype call with your couples? At say 2-monthly intervals in the planning?<\/p>\n<p class=\"p1\">You can state this in your Process Explanation that they have the option of a 2 monthly catch up call with you to address any and all of their questions at that point. You can make a key sales point of the fact that it\u2019s available that they can save up all their questions and have your dedicated time. You don\u2019t need to make the calls essential (as some couples are very laid back) but it can be seen as a \u201cvalue added\u201d opportunity to get your advice, support and ask all those nitty-gritty questions that otherwise will generate hundreds of emails.<\/p>\n<p class=\"p1\">When the emails flow, you can always say \u201clooking forward to our Skype on X date when we can go through this\u201d. The benefit, of course, is that you can talk things through on the phone and most likely get decisions and be able to update your function\/event sheet just once instead of 20 times!<\/p>\n<p class=\"p1\"><b>TIP:<\/b><span class=\"Apple-converted-space\">&nbsp; <\/span>A little tool I rather like for booking space and time into diaries is Calendly. Check it out if you\u2019d like to make booking your meetings easier: <a href=\"https:\/\/calendly.com\" target=\"_blank\" rel=\"noopener noreferrer\">Calendly.com<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1445\" src=\"https:\/\/www.kellychandlerconsulting.co.uk\/wp-content\/uploads\/2018\/05\/2018-04-23_0004.jpg\" alt=\"Bride and groom chair covers | Red telephone | Kelly Chandler Consulting \" width=\"655\" height=\"224\"><\/p>\n<p class=\"p1\"><b>REMEMBER: YOU ARE THE EXPERT, THEY ARE NOT <\/b><\/p>\n<p class=\"p1\">Now, I don\u2019t suggest that you quote these words to your couples, as you\u2019ll likely get their backs up, but remember that they need you and you are far more likely to understand the logistics of their wedding day at your venue than they ever will.<span class=\"Apple-converted-space\">&nbsp; <\/span>They are inexperienced, so try to be patient when queries come through. Perhaps out of logical time order, things seem urgent to a bride when they&#8217;re not to you and questions that you feel don\u2019t need asking, get asked. <span class=\"Apple-converted-space\">&nbsp; <\/span>Take a deep breath and smile; wedding planning certainly isn\u2019t for the faint-hearted. But fast forward to those joyous smiles and treasured lifetime memories you\u2019re helping to create, that\u2019s pretty special.<\/p>\n<p>I hope you found this blog useful, but if you feel that you would like to explore the benefits of personalised 1-2-1 help for your wedding venue, then get in touch: <strong><a href=\"https:\/\/www.kellychandlerconsulting.co.uk\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">Contact Kelly Chandler<\/a><\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1448\" src=\"https:\/\/www.kellychandlerconsulting.co.uk\/wp-content\/uploads\/2018\/05\/2018-04-23_0005.jpg\" alt=\"Wedding Planner with client | Kelly Chandler Consulting\" width=\"655\" height=\"437\"><\/p>\n<p class=\"p1\"><b>Photo Credits:&nbsp;&nbsp;<\/b><a href=\"http:\/\/www.katenielen.com\">Kate Nielen Photography <\/a>\/\/ <a href=\"http:\/\/www.bo-chic.com\" target=\"_blank\" rel=\"noopener noreferrer\">Bo Chic Weddings <\/a>\/\/<span class=\"Apple-converted-space\">&nbsp;&nbsp;<\/span><a href=\"http:\/\/vintagepartyarrangements.co.uk\" target=\"_blank\" rel=\"noopener noreferrer\">Vintage Party Arrangements&nbsp;<\/a>\/\/<span class=\"Apple-converted-space\">&nbsp;&nbsp;<\/span><a href=\"http:\/\/www.signature-flowers.co.uk\" target=\"_blank\" rel=\"noopener noreferrer\">Signature Flowers&nbsp;<\/a>\/\/<span class=\"Apple-converted-space\">&nbsp;&nbsp;<\/span><a href=\"https:\/\/www.whitecottageweddings.com\" target=\"_blank\" rel=\"noopener noreferrer\">White Cottage Weddings&nbsp;<\/a>\/\/&nbsp;<span class=\"Apple-converted-space\">&nbsp;&nbsp;<\/span><a href=\"http:\/\/duchessandbutler.com\" target=\"_blank\" rel=\"noopener noreferrer\">Duchess &amp; Butler&nbsp;<\/a>\/\/&nbsp; <a href=\"http:\/\/joeshortweddingphotography.com\" target=\"_blank\" rel=\"noopener noreferrer\">Joe Short Photography<\/a><\/p>\n<p class=\"p1\">\n","protected":false},"excerpt":{"rendered":"<p>Wedding season survival tips<\/p>\n","protected":false},"author":55,"featured_media":1776,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[166,163],"tags":[54,22,24,25,47],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tips for the busy wedding season<\/title>\n<meta name=\"description\" content=\"Survival tips for the busy wedding season\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kellychandlerconsulting.co.uk\/wedding-consulting-blog\/wedding-season-survival-tips\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tips for the busy wedding season\" \/>\n<meta property=\"og:description\" content=\"Survival tips for the 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