Hospitality Heroes
About Hospitality Heroes
Hospitality Heroes is a specialist hospitality consultancy focused on venue and operational development across restaurants, hotels, event spaces, and retail hospitality concepts. Led by Anthony and Jo Robinson, the business combines culinary expertise, commercial strategy, and brand innovation to help venues improve guest experience, profitability, food and drink concepts, and operational performance. Their consultancy services span concept creation, product development, venue hospitality strategy, and operational support for both established operators and new-to-market hospitality businesses.
Services Offered
* Venue hospitality consultancy — strategic support for improving guest experience, operational efficiency, and venue profitability.
* Food and drink concept development — creating or refining catering, bar, and dining experiences that align with a venue’s wedding offering and target market.
* Operational support and management guidance — helping venues streamline service delivery, staffing approaches, and event execution standards.
* Brand and concept creation — developing distinctive venue identities, hospitality concepts, and customer experiences to stand out in the wedding market.
* Innovation and profitability strategy — advising venues on commercial growth opportunities, revenue enhancement, and modern hospitality trends.
* Events venue expertise — direct experience working across events venues, hotels, restaurants, and hospitality-led businesses, which translates well to wedding venue operations.
* Product development and procurement support — assisting with supplier sourcing, menu/product development, and hospitality offer refinement.
* Creative venue positioning — helping venues elevate their customer journey and create memorable wedding experiences through tailored hospitality strategy.
Exclusive offer from Hospitality Heroes
For Little Black Book members we’d be happy to offer a complimentary strategic venue review session for any referred venue, plus an additional implementation support session for clients proceeding into a consultancy package.
The offering includes:
Initial Onsite Visit (up to 3 hours)
An overview of your venue’s hospitality operations, guest experience, and commercial opportunities, tailored to your specific objectives.
Headline Report
Following the visit, you will receive a headline report and key observations for recommendations, and actionable opportunities for improvement.
Follow-Up Consultation Call (60 minutes)
A dedicated session to explore the report findings in greater detail, and discuss strategies and next steps.
Use code Kelly Recommends when requesting a quote.
Contact Details
Company Name: Hospitality Heroes
Contact Email: anthony@hospitalityheroes.co.uk